Terms & Conditions of Service

Watling Radio Cars Ltd is a licensed private hire operator (minicab service).

  • Operator Licence No: 009245 (Transport for London)

  • Company Registration No: 09058148

  • Registered Address: 91 Watling Avenue, Burnt Oak, London, HA8 0LA

  • Telephone: 0208 905 7744

  • Email: info@watlingcars.com

Last Updated: 23 September 2025

By making a booking with Watling Radio Cars Ltd (“the Company”, “we”, “us”), the passenger (“the Customer”, “you”) agrees to the following Terms and Conditions.

1. Waiting Time

1.1 Airport Collections – The Company allows a complimentary waiting period of 20 minutes from the time of flight landing. Thereafter, a waiting time charge of £0.50 per minute shall apply.

1.2 London Pickups (Residential or Business Address) – A complimentary waiting period of 5 minutes from the booked collection time shall apply. Thereafter, a waiting time charge of £0.50 per minute shall apply.

1.3 Other UK Addresses – The driver will wait for a maximum of 10 minutes from the scheduled booking time. If contact with the Customer cannot be established (including by ringing the doorbell or calling the provided contact number), the driver will be withdrawn, and the Customer shall remain liable for the full booking fare.

2. Fares and Charges

2.1 Fares are calculated based on a direct journey between the pickup location and the destination specified at the time of booking.

2.2 The Customer must be ready to travel at the confirmed booking time and location.

2.3 Additional charges shall apply in the following circumstances:

  • Unscheduled stops during the journey: minimum surcharge of £5.

  • Diversions from the booked route: additional charges at the Company’s discretion.

3. Cancellations

3.1 Cancellations must be notified to the Company at least 12 hours prior to the scheduled booking time.

3.2 For “From Postcode” bookings, cancellations not received at least 3 hours prior to the booking time shall result in a charge of 100% of the booking fare.

3.3 No booking shall be considered confirmed unless acknowledged by the Company by telephone or email, with a booking reference number issued.

4. Surcharges and Payment Conditions

4.1 A 50% surcharge may apply to bookings scheduled for 24, 25, 26, and 31 December, as well as 1 January.

4.2 Where payments are made by credit or debit card, processing fees may apply in accordance with applicable legislation.

5. Refund Policy

5.1 Refunds will only be granted in the following circumstances:

  • Where a cancellation is made at least 12 hours prior to the scheduled booking time (for bookings paid by card).

  • Where a flight is missed, provided that the Customer notifies the Company in advance by telephone or email and obtains a cancellation reference number.

5.2 All refunds are subject to a minimum administration fee of £6.00.

5.3 No refund shall be issued in the following cases:

  • Where the Customer provides incorrect or misleading booking details (including wrong date, time, or flight number).

  • Where the Customer leaves the agreed pickup location (airport, address, or otherwise) without notifying the Company.

6. General

6.1 These Terms constitute the entire agreement between the Customer and the Company and supersede any prior understandings or arrangements.

6.2 The Company reserves the right to amend these Terms at any time. The version in effect at the time of booking shall apply.

6.3 These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall fall under the exclusive jurisdiction of the courts of England and Wales.

7. Liability and Operator Responsibilities

7.1 In accordance with the Private Hire Vehicles (London) Act 1998 and Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000, all accepted bookings are deemed to be made with the licensed operator, Watling Radio Cars Ltd, and not with the driver.

7.2 The Company enters into the contract for each booking as principal with the Customer. The Company, as the licensed operator, is fully responsible for the contractual obligation to provide the journey that is the subject of the booking.

7.3 Drivers engaged to carry out bookings act solely as agents of the Company. Any liability arising from the performance of the journey, including but not limited to contractual obligations, passenger safety, service quality, and fare collection, rests with the Company.

7.4 The Customer’s contract is exclusively with the Company. No contractual relationship shall exist between the Customer and the driver in respect of the booking.

7.5 The Company’s liability is limited to the scope of the agreed booking. The Company shall not be held responsible for delays or failures caused by circumstances beyond its reasonable control, including but not limited to traffic congestion, road closures, extreme weather, or unforeseen events.